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No-bag-fees strategy could help Southwest in the long run

January 31, 2010

While airlines continue to rack up even more revenue by charging higher checked-baggage fees, Southwest remains resolved to let bags fly free, saying it has enabled the carrier to capture market share from its competitors.

And a recent report analyzing the baggage-fee bonanza suggests that while Southwest might be forgoing hundreds of millions of dollars in immediate cash, the low-cost carrier’s strategy promises to pay off in the long run as fed-up passengers make the switch to avoid paying the extra baggage charges.

"Southwest hopes its consumer-friendly policy will deliver big market share gains," the consultancy IdeaWorks said in a report released Jan. 20. "Meanwhile, the rest of the airline industry hopes it is far from the tipping point where fee hikes bring diminishing returns and no longer deliver gushers of money."

The report said it appeared that airlines are likely correct about that, at least in the very near term.

"Successive fee hikes yielding ever-increasing revenue is the clearest proof of success," the report said.

Airlines are willing to put up with the anecdotal backlash because the baggage fees for them, so far, have made good financial sense.

IdeaWorks estimated that Delta, American, Continental, United and US Airways would together realize annual baggage fee revenue of about $1.76 billion.

Southwest would stand to pocket $732 million annually if it initiated a baggage fee, IdeaWorks estimated.

But, IdeaWorks warned, "Corporate hubris may push the industry to some sort of tipping point. Southwest’s management (and its investors) should expect and require healthy market share gains from its bold product positioning endeavor."

Southwest said that’s already happening.

"It is very clear we are seeing a share shift," CEO Gary Kelly told analysts during this month’s earnings call. "Somewhere between half a million and $1 million worth of additional customers. I hope [other airlines] charge $100 per bag. That would be terrific. We would have 100% load factors. It would be great."

Kelly added, "We reduced capacity 8% in the fourth quarter, and at the same time we grew our passengers."

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#19February 05, 2010
I love Southwest! They have the best Customer Service, polite and friendly flight attendants, they don't charge for bags, nor for cancelling or changing tickets (if the same class of service is available). As previously stated, what more could a passenget want? The legacy carriers are rude and totally uncaring, lazy, and charge for almost everything - bags, changes, cancellations, beverages. Just wait until they start charging for air to breath. I will only fly a legacy carrier unless forced to due to destination. Go Southwest, and put those other guys in their places, and hopefully out of business. They deserve it, and you deserve ALL of the business.
#18February 05, 2010
#15: google for "mesa airlines parked planes". this regional airline recently filed for bankruptcy after having to park 52/178 planes due to misalignments between their leasing and operations contracts. (oops!)
#17February 04, 2010
#15, your statement is partially correct, clearly you are unaware. There ARE in fact, hundreds of COMMERCIAL AIR PASSENGER aircraft sitting in the desert. they are owned by the airlines and their aircraft leasing companies. these are planes that were previously in service, and still have plenty of service left in them but not enough passengers for the airlines to utilize them. Go Southwest!
#16February 04, 2010
"continue to rack up even more revenue" ...Even more revenue? Airlines have lost billions this decade. Billions. I can't quite understand why people begrudge them for trying to find a way to be profitable. Would it make sense to you to start a company that would lose more money than it made? With that being said, Southwest is awesome. They have a great corporate culture and a great business model. I hope they continue to be successful for a long time.
#15February 04, 2010
#8 Interesting observation, but I have never heard of single passenger refusing to fly permanantly in protest of the airlines. Have you? Has anybody? Further the only parking lot full of planes out of active service in the desert, that I am aware of, are government property, not commercial passenger planes.
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